Service Technician - Dallas

DFW, 105 Decker Ct, Suite 860, Irving, TX 75062, USA

Simply Home is actively seeking a Service Technician. This position will be responsible for diagnosing and repairing home maintenance issues within our Simply Home single-family, townhomes, and multi-family residences. Service Technicians with Simply Home are expected to maintain a high level of customer service and have a desire to achieve customer satisfaction.

• Having knowledge and ability to perform home maintenance tasks. (interior and exterior)
• Ability to diagnose complex home maintenance issues.
• Must have reliable transportation.
• Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters).
• Keep up to date notes and documentation on each workorder with within our property management software.
• Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order.

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Must have a valid driver license and clean driving record (including toll tags) for the last 5 years.

• High school graduation or GED equivalent.
• Property Management software experience a plus
• Strong background with either home warranty, motor home or multifamily residential repairs.

• Ability to lift 50lbs and walk up and downstairs.
• Up to 25% of travel may be required.

Equal Opportunity Employer
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