Front Office Manager

Location: Sorso

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub del Golfo for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities:

Planning Front Office operations based on occupancy forecasts

Supervises Front Office team and ensures service standards

Handles guest requests, complaints, and feedback directly

Communicates guest needs across departments to ensure resolution

Authorizes spending limits, room credits, and department budgets

Participates in recruitment, training, and performance reviews

Promotes upselling and cross-selling to boost revenue

Leads internal meetings and attends cross-departmental sessions

Monitors costs, revenue, and financial performance of the Rooms division

Reviews performance reports and KPIsWorks toward guest satisfaction targets and review score goals

Requirements:

Proven experience in luxury hospitality, preferably in 5-star hotels

Strong knowledge of front office operations and guest service standards

Proficiency in Opera PMS and other hotel management systems

Leadership skills and ability to manage and motivate a team Excellent communication and interdepartmental coordination abilities

Fluency in English; additional languages are a plus Problem-solving attitude and attention to detail

What we offer:

Type of contract (permanent, annual, seasonal ecc.).Accommodation available

Meals provided

Career growth opportunities within the company

Dynamic and collaborative work environment

Ongoing training and access to professional development courses
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