Maintenance Coordinator

Description

Suncoast Property Management, located in Jacksonville, FL, manages more than 2,000 investor‑owned rental units and homes across Florida and in the Atlanta, GA metro area. Our tenant‑ and investor‑focused approach to property management has helped us grow into one of the largest property management companies in Northeast Florida.

We are expanding our team of career‑minded professionals to keep pace with our rapid growth.

At Suncoast Property Management we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees to become their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members.

We believe that when good ideas are shared, even better things can happen.

The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:
Medical, dental, and vision insurance options Paid time off 401(k) plan and match.

We are currently seeking a Maintenance Coordinator to assist in resolving maintenance issues for tenants. This position does not involve performing maintenance work, it is a position focused on supporting tenants and investors and providing both an excellent experience working with our company.

• Track the progress of maintenance work orders to ensure deadlines for completion are met
• Review the maintenance history of the unit maintenance work is being requested to assist in determining the next steps to be taken
• Troubleshoot maintenance issues with tenants to minimize tenant chargebacks for maintenance work
• Explain requested maintenance work orders to homeowners and obtain owner approval for maintenance work expenses
• Send maintenance work orders to appropriate vendors and update as needed
• Coordinate with tenants and vendors to schedule time and date for maintenance work
• Follow up on maintenance work orders until completion
• Ensure tenants are communicated with daily about the status of their work orders
• Keep the Property Management team and affected homeowners updated on the status of maintenance work orders
• Complete detailed invoices describing maintenance work that has been completed and identifying the party responsible for payment
• Complete tenant chargeback paperwork as needed
• Maintain close communication with the warranty team and assigned portfolio manager to ensure work orders are handled in the correct manner
• Log information about maintenance work orders such as completion dates, service agreement information, appliance serial numbers, etc. per company policy and procedure

• High school diploma or equivalent Knowledge of regular home maintenance requirements
• Two or more years of experience in a customer or a similar service role
• Highly customer service oriented with a professional demeanor
• Able to manage time effectively, prioritize appropriately, and meet deadlines
• Strong attention to detail
• Able to communicate information and ideas in writing or when speaking so others will understand
• Skilled in the use of Microsoft Office Suite programs
• Able to develop and maintain positive and cooperative working relationships
• Able to read and understand information and ideas presented in writing
• Able to listen and understand information and ideas presented in spoken words

At Suncoast Property Management employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law. If you require a reasonable accommodation to apply for this position, please contact our corporate offices at 972‑383‑4300.