Lead Installation Technician

Tiger Connect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise‑ready solutions.

Private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on Tiger Connect.

This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.

• Oversee and manage all aspects of client‑site servicing, repair, and installation projects, ensuring high‑quality and timely delivery
• Perform service, maintenance, modifications and installation at customer sites, with minimal supervision
• Provide on‑site customer repairs, responsible for delivering both timely and effective repairs
• Diagnose cause of system malfunctions to prevent additional problems
• Follow procedures for testing of equipment and performance of preventive maintenance activities, adhering to all quality assurance testing plans
• Coordinate modification and maintenance activities to prevent interruptions in operations
• Inform Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
• Prepare and provide reports as requested on system issues and projects
• Collaborate and communicate effectively with sales, co‑workers, other departments and customers
• Provide mentorship and training to junior technicians, guiding them in complex problem‑solving and technical skills development
• Dedicated to providing excellent customer service; develop and maintain strong and effective relationships with various levels of customers
• Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
• Operate safely and within guidelines or regulations, demonstrating a proactive approach toward safety, health, and quality in compliance with all company, governmental and customer regulations

• 4+ years related experience preferred but not required
• Experience testing, repairing and maintaining nurse‑call system equipment is a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
• Ability to respond to common inquiries or complaints from customers
• Ability to present information effectively to customers, employees and management
  
  Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
• Ability to overcome reasonable work‑associated obstacles with minimum supervision, or make recommendations for their resolution to management
• Willingness to travel a minimum of 85% of the time including overnight out of town
• Willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years

• Enjoy remote flexibility with teams across the US and globally, plus prime office space in El Segundo, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401(k) match
• Focus on your well‑being through a wellness reimbursement program and company‑wide wellness days (extra days off to rest and recharge)
• Flexible time off lets you work hard and play hard—on your schedule
• Join a mission‑driven team committed to making a real impact in the world of healthcare

Tiger Connect is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.