Guest Services Agent - St.Regis

Guest Services Agent – The St. Regis Jakarta

Job Number:

Job Category: Rooms & Guest Services Operations

Location: The St. Regis Jakarta, Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, 12910

Schedule: Full Time

Position Type: Non‑Management

• Process all guest check‑ins, check‑outs, room assignments, and room change/late check‑out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash‑guests’ checks, process all payment types, vouchers, pay‑outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer phone with appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time; move, lift, carry, push, pull objects weighing ≤ 10 lb without assistance.
• Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  None
• Supervisory
  
  Experience:
  
  None
• License or Certification:
  None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We commit to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.