Laundry Manager

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Shangri-La Jeddah - Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Job Summary - Under the general supervision of the Executive Housekeeper the Service Manager – Laundry is responsible for the general administration and operation of the Laundry Department (including Linen/Uniform Section), and provides supervision, direction and leadership to ensure efficient and customer-oriented service in the Laundry department.

Seniority level: Mid-Senior level.

Employment type: Full-time.

• Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.
• Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.
• Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.
• Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.
• Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.
• Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.
• Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.
• Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.

• Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.
• Certificate in Hotel Management, Technical School, or equivalent professional training.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in English; knowledge of additional languages is an advantage.
• Good health, professional appearance, and articulate communication skills.
• Computer literate with knowledge of textile care, laundry equipment, and chemical usage.

Location
:
Jeddah, Saudi Arabia.