Maintenance Tech

POSITION TITLE: Service Technician

DEPARTMENT: Resident Services

REPORTS TO: Service Manager

CLASSIFICATION: Non-Exempt

JOB SUMMARY:The Service Technician is responsible for performing maintenance and other duties to assure the preservation and upkeep of the building, fixtures, and residential spaces.

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Daily communication and coordination with other employees.

Respond to resident/management work orders for occupied and vacant rental units.

Repair/replace appliances, plumbing, and air conditioning/heating/electrical systems as needed.

Repair/replace apartment materials and perform maintenance requests.

Identify and perform routine preventative maintenance assignments.

Inspect and repair vacant units and prepare for move-ins.

Work on-call as scheduled 24/7, weekend shifts, and overtime as necessary and pre-approved by the Service Manager.

Perform tasks and operate machinery in a safe manner and in compliance with safety procedures.

Complete grounds work, such as grounds pick up, sweeping, and light landscaping.

Perform other duties as requested to support community operations.

May be required to assist other communities within the organization.

QUALIFICATIONS

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/EXPERIENCE:

Required

• High school diploma or GED.
• One year of general residential maintenance experience.
• Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
• Certifications/licenses as required by local, state, or other regulations.
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
• Strong communication and customer service skills.
• Ability to work on-call as scheduled and work weekends and after hours as necessary.

Preferred

• Bilingual or multilingual skills.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Productivity

• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Customer/Resident Focus

• Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Confidentiality - Maintains confidentiality of sensitive information.

Decision Making

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Business Skills

• Analytical/Reasoning - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets…