Call Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Position at Parts Town:
Will Call Specialist.

We’re looking for passionate people with fresh ideas, but we also value knowledge of original equipment manufacturer parts. We’ll evaluate candidates based on core values and enthusiasm.

• Parts Town Pride – virtual tour and culture
• Quarterly profit‑sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On‑demand pay options: access pay as you earn it to cover unexpected or everyday expenses
• Traditional benefits: health insurance, 401(k) with match, employee assistance programs and time away

• Bi‑weekly travel stipend
• Safety shoes reimbursement program
• Holiday pay and overtime opportunities
• Referral bonus program
• Forklift training programs
• Free snacks and drinks

As a Will Call Specialist (Internally known as Parts Pick‑Up Partner) you will directly interact with customers. You must demonstrate outstanding customer service, knowledge of warehouse management software, and flexibility to pick orders. The role also supports other segments of the DC with small projects. A collaborative attitude, high energy, and both independent and team performance are essential.

• Assemble customer orders, pick parts, and confirm part numbers/quantities
• Record customer pickups accurately and adjust orders when needed
• Facilitate returns for defective and unwanted product
• Provide outstanding customer service and collaborate with supplies and support departments as needed

• Stickler for details and can multitask without sacrificing accuracy
• Can move around for long periods and consistently lift up to 40 lbs unassisted
• Previous warehouse experience with SAP and Will Call is a plus, but not required
• Bonus points for six months or more of customer service experience
• Forklift certified or willing to be certified
• Excellent communication skills and proficient in English (verbal and written)
• Available Monday‑Friday 10:00 am‑6:30 pm, able to work Saturdays when needed

Parts Town values transparency and celebrates a positive workspace with collaboration, growth, and work‑life balance. Salary range: $42,744.83 – $52,721.25 annually ($20.55 – 25.34 hourly) based on qualifications, experience, and location. In addition to base pay, roles may offer profit‑sharing and annual bonuses. Comprehensive benefits include health, dental, vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and is an equal‑opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.