Service Manager

About the Role:

As a Service Manager
, you play a crucial role in ensuring the comfort of our residents. You lead a dedicated team that is committed to maintaining the safety and cleanliness of our building. Your responsibilities encompass a wide range of tasks, from addressing resident requests to overseeing plumbing and electrical maintenance. You are not just a manager; you are also a hands-on problem solver and a leader in enhancing our landscaping efforts.

On the admin side, you're the paperwork guru—processing reports, hiring awesome new team members, and keeping the supplies flowing. With your superhero cape on, you ensure our residents' homes are not just houses but havens of happiness.

Our properties feature spacious floor plans, and various community amenities, providing residents the means to live their best lives. Join us in creating a WOW experience for residents as an integral part of the Dream Live Prosper Communities Team. Here's to the good life.

• Location: DLP Jonesboro, 3719 Stadium Blvd, Jonesboro, AR 72404
• Position type: Full-time
• This job requires a flexible schedule with varied work hours that may include weekends.

• HVAC Certified
• Apartment turn focused with scheduling experience and quick turnaround with attention to detail.
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Strong Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Active Drivers license and reliable transportation e
• Familiarity with property management operations is a plus.
• Ability to stand, walk, and move around the property for up to 8 hours daily.
• Lift and carry objects up to 50 pounds regularly and up to 75 pounds occasionally with assistance.
• Perform repetitive movements, climb ladders, and work in confined spaces or at heights.
• Adequate vision and hearing (with or without corrective aids) to inspect equipment and communicate effectively.
• Capability to work outdoors in various weather conditions and around dust, fumes, and loud noises.

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings.

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for twelve consecutive years.

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our

Purpose:

To passionately make an extraordinary…