Maintenance Service Manager

Scion Staffing has been engaged to conduct a search for an experienced Maintenance Service Manager on behalf of our client, a multifamily property management organization in Kalamazoo, Michigan
. This is an exciting full-time, direct-hire opportunity for a hands-on maintenance leader with strong multifamily experience to oversee the physical condition, maintenance operations, and service team of a residential community.

The Maintenance Service Manager will lead day-to-day maintenance operations, including service requests, apartment turns, preventive maintenance, repairs, inspections, vendor coordination, and emergency response. This position is ideal for an experienced multifamily maintenance professional who enjoys leading a team while remaining hands-on with property maintenance and resident service.

• Lead, train, supervise, and develop maintenance team members, including Maintenance Service Technicians, Groundskeepers, Housekeepers, and Custodians.
• Assign and oversee service requests and apartment turns, ensuring work is completed accurately and within established timelines.
• Perform and oversee general repairs involving HVAC, electrical, plumbing, carpentry, painting, appliances, and other building systems.
• Manage preventative maintenance programs, move-out inspections, safety inspections, and routine property inspections.
• Oversee maintenance of community amenities, including pool cleaning, chemical balancing, and required recordkeeping.
• Ensure efficient apartment turns and inspections in preparation for new resident move-ins.
• Maintain safety protocols and ensure maintenance activities comply with applicable codes and regulations.
• Participate in the hiring, onboarding, coaching, and performance management of maintenance employees.
• Coordinate after-hours emergency maintenance coverage and participate in the on-call rotation.
• Manage maintenance budgets and expenses related to supplies, tools, equipment, and vendor services.
• Track inventory and order necessary maintenance supplies, equipment, and parts.
• Coordinate vendors and support larger maintenance and capital improvement projects.
• Maintain accurate maintenance records and prepare weekly, monthly, and quarterly reports.
• Promote a resident-first service culture and respond to resident maintenance concerns professionally and promptly.
• Partner with property management and leasing teams to support resident satisfaction and retention.

• 3+ years of multifamily residential/community maintenance experience required.
• 1+ year of maintenance supervisory or team leadership experience preferred.
• High school diploma or equivalent required; college-level or trade school education strongly preferred.
• HVAC Certification – EPA Type I & II or Universal – required.
• CPO (Certified Pool Operator) certification required.
• Hands-on experience with HVAC, electrical, plumbing, appliances, pools, rough carpentry, and drywall required.
• Strong troubleshooting skills across residential building systems and equipment.
• Ability to read blueprints and diagrams.
• Strong leadership, organization, communication, and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Knowledge of Fair Housing regulations.
• Reliable transportation; valid driver’s license recommended.
• Ability to participate in after-hours emergency/on-call coverage as needed.
• Ability to perform the physical requirements of the position, including lifting and carrying 50+ pounds, climbing ladders and stairs, bending, kneeling, and working with hand and power tools.

This opportunity offers a pay rate of $30-$35/hour plus a comprehensive benefits package!

Scion Staffing is a national award-winning staffing firm! Since 2006, we…