Shop Service Technician

Position Summary

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non‑DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The ideal candidate must be personable, a problem‑solver, reliable, ethical, intelligent, and able to adapt to all the forces around them – customers, suppliers, department employees, co‑workers, and manufacturers employees.

The ideal candidate must also be a safety‑focused team player with an optimistic outlook.

The Shop Service Technician will be responsible for, but not limited to, the following duties:

• Ability to perform maintenance‑related repairs.
• Assist in resolving customer‑related issues in a timely matter.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre‑Order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• All communications with customers are conducted reflecting respect and honesty.
• All failures identified are matched to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Assist in properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

N/A

Anticipated domestic and international travel is approximately 0–10% depending on business needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Graduate or General Education Degree (GED) and at least two years of Diesel engine experience.
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Strong working knowledge of DEUTZ Diesel engines.
• Candidates must have their own tools.
• Experience in diagnosing, and repair of NG/CNG, Tier 3‑4 emissions level preferred.
• Certification/Training in heavy equipment and diesel engine repairs preferred.

• Self‑Starter with the ability to work with minimal supervision.
• Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
• Strong problem‑solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
• Strong attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one‑on‑one and small group situations to customers, clients and other employees.

Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several…