Integrated Solutions Specialist

Location: Hoxie

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialists primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service;

maintain and repair equipment, as needed; maintain inventory.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Responsibilities:

Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS  willing to travel to any BTI customer inside or outside our area of responsibility.

Review and explain, technology, maintenance, repair, or other service concerns directly with the customer and document to work orders

Promote and sell dealer service programs directly to customers.

Complete reports and forms required in conjunction with work assignments.

Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.

Maintain condition of mobile service vehicle, inventory, tools and equipment.

Follow safety rules and regulations in performing work assignments.

Account for all time and material used in performing assigned duties

Complete John Deere training courses and other continuing education classes, as assigned.

Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.

Experience, Education, Skills and Knowledge:3+ years of agricultural experience, preferably John Deere experience

Outstanding interpersonal and customer service skills

Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment

Ability to use Service Advisor and perform basic computer functions

Ability to operate vehicles and equipment used for diagnostic purposes

Ability to lift at least 75 lbs. repeatedly

High school diploma or equivalent experience required; associates degree preferred

Valid driver’s license is required; CDL and forklift license preferred

Benefits:401(k) w/ company match

Health and Dental Insurance Life Insurance Paid Time Off Training and Development Opportunities Company Paid Holidays Employee Discounts Employee Assistance Program
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