Restaurant General Manager
Job in
Kelowna, BC, Canada
Listing for:
A&W Restaurants Inc
Full Time
position
Listed on 2026-03-06
Job specializations:
-
Restaurant/Food Service
Restaurant Manager, Food & Beverage, Catering
Salary/Wage Range or Industry Benchmark: 46500 - 59675 CAD Yearly
CAD
46500.00
59675.00
YEAR
Job Description & How to Apply Below
A&W Restaurants in Kelowna, BC, is seeking a Restaurant General Manager to start immediately at our Orchard Park Mall location.
Base Salary: $46,500 annual.
Total Compensation: $59,675 annual
Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, AD&D, along with an optional Group RRSP, Disability Benefits and Bonus
The McMurray Group is a franchise company with A&W restaurants extending across Western Canada and the Yukon Territories. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated.
Hours per week: 40
Language
:
English
Education: Secondary School Certificate or equivalent
Experience: 3 years of experience in food industry. Supervisory/Management exp. is an asset.
ROLEThe Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team, and ultimately, the growth and profitability of the business.
RESPONSIBILITIESOperations
Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.Ensure compliance with WorkSafeBC, public health, and provincial employment standards.Develop and manage staff scheduling to meet labour targets and support smooth operations.Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.Foster a positive workplace environment and team morale.Monitor and enforce adherence to health and safety regulations and food safety standards.Human Resources
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.Address performance issues, coach team members, and terminate employment when required.Provide leadership development, mentoring, and succession planning.Lead restaurant meetings and support effective communication.Ensure payroll and scheduling practices comply with employment standards.Promote a safe, healthy, inclusive workplace.Document critical incidents and report appropriately.Ensure monthly Health & Safety meetings are completed, documented, and followed up.Maintain strong knowledge of HR policies and ensure consistent application.Financial
Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.Apply cash, food cost, and labour cost controls to ensure profitability.Achieve financial targets by managing controllable costs and optimising operations.Forecast sales volume and adjust strategies to meet budget and growth targets.Monitor revenues and adjust procedures when appropriate.Customer Service
Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.Maintain high guest satisfaction through effective staffing, preparation, and leadership.Oversee local marketing initiatives and community engagement.Address guest incidents and complaints using effective service recovery.Ensure team appearance, behaviour, and professionalism meet A&W standards.Monitor guest feedback trends and adjust strategies as needed.Resolve customer concerns and ensure compliance with health and safety regulations.QUALIFICATIONS & REQUIREMENTSStrong interpersonal, communication, and leadership skills with supervisory experience.Expertise in all restaurant positions and operating systems.Thorough knowledge of standard Restaurant Operating Systems and Standards.Strong ability and interest in developing others.Ability to complete accounting tasks and manage administrative responsibilities.FOODSAFE Level 1 required;
Level 2 preferred.Basic…
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