Seasonal Guest Experience Supervisor
Job in
Osoyoos, Kelowna, BC, Canada
Listing for:
Nk'Mip
Full Time, Part Time, Seasonal/Temporary
position
Listed on 2026-03-10
Job specializations:
-
Restaurant/Food Service
Catering, Food & Beverage
Salary/Wage Range or Industry Benchmark: 23 - 25 CAD Hourly
CAD
23.00
25.00
HOUR
Job Description & How to Apply Below
Location: OsoyoosDescription
:
NK’MIP CELLARS - Seasonal Guest Services Supervisor
LOCATION: Osoyoos, BC
STATUS: Seasonal Hourly Contract (Mar – Dec)
COMPENSATION: $23-$25/hour plus % of team gratuity program
ABOUT US:
Nk’Mip Cellars, North America’s premier Indigenous-owned winery, proudly showcases award-winning BC VQA wines in the stunning South Okanagan. Join our team and contribute to the unique story of this legendary winery through exceptional guest experiences.
THE OPPORTUNITY
As a Seasonal Guest Services Supervisor, you will work closely with the Estate Manager and winery leadership team to build and lead a dynamic seasonal team delivering exceptional tasting, retail, food, and wine experiences. This role oversees both Tasting Room & Wine Shop experiences and Sweetgrass @Nk’Mip Cellars Restaurant operations, ensuring all programs and initiatives align with overall winery estate strategy.
This is an excellent opportunity for someone passionate about hospitality and wine who is looking to grow their career within the wine industry.
KEY RESPONSIBILITIES
Execute Restaurant, Wine & Retail Experiences
Lead daily Sweetgrass services and assist with tastings, tours, and food & wine experiences, including private dinners and winery events as neededWork closely with the winery leadership team to ensure smooth and seamless service executionThrough guest interactions, identify and recommend retail and restaurant sales and margin-enhancing opportunitiesAct as a key contact for local partnerships, including accommodators, tour operators, and local businessesCo-ordinate and collaborate across restaurant and tasting room teams to execute on-site eventsStaff Leadership & Development
Lead by example while working alongside restaurant and tasting room teamsDevelop a fun, motivated, and positive workplace cultureMaintain and enhance a strong wine culture and premium brand imageAssist in onboarding, and training all seasonal restaurant and tasting room staffAssist in executing structured training programs to ensure consistent, exceptional guest experiencesSupport ongoing staff development with a focus on guest satisfaction and financial performanceMaintain open, effective communication with all staff and leadership team.Administrative & Operational Management
Oversee daily reservations procedures for restaurant and premium food & wine experiencesAssist with monitoring and responding to all guest inquiries providing prompt, professional repliesSupport expense management and budget adherenceAssist with inventory management noting products to re-order, promptly receiving, tracking and recording invoices for processingUtilize and train staff on Point-of-Sale systemsSupport scheduling, reporting, and calendar managementJOB REQUIREMENTS
Passion for people, hospitality, and the wine industry1–3 years of previous restaurant, tasting room, or guest service experience
Winery or fine dining experience preferredPost-secondary education in hospitality, business, or related field considered an assetWSET Certification considered a strong assetDemonstrated leadership and ability to coach and train team membersAbility to thrive in a fast-paced, high-pressure seasonal environmentSolid understanding of business practices, inventory management, and cost controlsProficiency in Microsoft Word, Excel, and OutlookAbility to learn, use, and train staff on POS systemsExcellent organizational, time management, communication, and interpersonal skillsWHY JOIN US?
Work in a picturesque setting with some of the most stunning views in the Okanagan.Enjoy staff discounts on wine, comprehensive training, food and wine pairing events, and excellent sales incentives.Staff discounts on wine at all Arterra Wines Canada winery locations.Benefit from flexible scheduling for both full-time and part-time staff.Join our team at Nk’Mip Cellars and contribute to the magic that happens when our wines are shared and enjoyed. Be part of a diverse and inclusive environment where you can be your best self in serving our guests.
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