Field Service Technician

Overview

MAAG Pump Systems and related companies provide gear and polymer processing equipment across multiple industries. The Field Service Technician delivers on‑site and off‑site technical support for Maag and Gala equipment, acting as the primary technical representative to customers.

• Travel nationally and internationally to support customers as Maag/Gala’s technical representative.
• Interact daily with customers to resolve technical issues.
• Conduct annual follow‑up calls with all Maag/Gala customers.
• Participate in customer visits to assist with installation, troubleshooting, maintenance and repair. Tasks include logistical planning, coordination and trip reporting.
• Provide training to customers at Maag/Gala facilities and at customer sites.
• Represent the company, collect customer feedback, and identify continuous improvement opportunities.
• Engage in technical discussions on machinery repairs, upgrades and selection to meet customer needs.
• Collaborate with engineering, manufacturing, parts and sales teams to develop customer‑focused solutions.

• Work occurs in offices, factory floors, and customer sites. Exposure to fumes, airborne particles, moving mechanical parts, vibration and noise is possible. PPE may be required.

• Regularly required to talk or hear; must stand, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Must lift up to 50 pounds and perform tasks demanding good vision and manual dexterity.
• Occasional prolonged sitting during international travel.

Education
- Mandatory

• High School diploma or equivalent; additional technical skills a plus.
• Strong mechanical aptitude.
• Valid US Driver's License for rental car booking.

Education
- Desirable

• Technical training in electrical systems (single‑phase, 3‑phase, or low voltage).
• Technical training on logic circuits, electric motors, gears or mechanical devices.
• Multiple language skills.

Mandatory

• Experience in a field service role.
• Experience using measuring and test equipment such as micrometers and multimeters.
• Ability to write progress and expense reports.
• Global travel experience.
• Experience in plastics processing or rotational molding highly desirable.

• Excellent verbal and written communication skills.
• Highly organized and efficient.
• Independent self‑starter with strong problem‑solving and proactive issue avoidance.
• Team player with strong work ethic and commitment to success.
• Customer‑focused mindset.

• Attract, Develop and Retain Talent
• Builds and Manages Collaborative Relationships
• Change Leadership
• Customer Impact
• Results driven
• Self Awareness and Personal Development
• Strategic Mindset
• Strong Business Acumen and Sound Judgment
• Winning the right way

English 100%

Monday to Friday with possible weekends or holidays as needed.

Approximately 50% of time traveling; typical trips last 5 days with international trips up to 2 weeks.

401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; health care and dependent care flexible spending accounts; short‑ and long‑term disability; basic life and AD&D insurance; supplemental life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits; commuter benefits; parental, military, jury duty, and bereavement leave; paid time off including holidays, vacation and sick leave;

tuition assistance; business travel services; employee discounts; employee assistance program with counseling and legal services.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.