Service Technician

Position Summary

Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer sites and on the company facility. Incumbent performs all job functions in a high quality, efficient and timely manner, works as a member of a team and assists team members as required, and makes recommendations to supervisor on process improvements to ensure customer satisfaction.

• Performs troubleshooting and problem solving of CNC Machine Tools.
• Performs high quality, efficient and timely machine/tooling installation as assigned.
• Performs high quality, efficient and timely repair and preventative maintenance as assigned.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
• Uses service software to accurately document all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Continuously reviews current processes and searches for improvement methods, recommending modifications and improvements to machine/equipment, processes, and procedures.
• Communicates as needed to customers, including notification of arrival, progress updates, and checking out upon leaving the customer site.
• Progressively develops skills through further education, seminars, company training and other external resources such as reading material.
• Maintains cleanliness, care, and upkeep of all company property.
• Assists, supports and/or performs other job functions within the department or other work areas within scope and ability as business need requires.

• Associate’s Degree or certification in troubleshooting, repair, and installation of CNC Machine Tool Products.
• Minimum 2 years experience in troubleshooting, installation, and repair of Machine Tools Products.
• A valid driver’s license, good driving record, and ability to legally operate a company service vehicle or personal vehicle for company business.
• Good interpersonal communication skills; ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
• Demonstrated self‑starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Proficiency with PC and job‑related software/programs for programming, documentation, and record‑keeping.
• Physical demands: continuous bending, stooping, standing, climbing, step‑stool climbing, lifting up to 50 lbs, lifting greater than 50 lbs with assistance, pushing and pulling.
• Willingness to work flexible hours, including weekends and evening hours as required by customer.
• Must be able to travel in support of training, out‑of‑state or out‑of‑country customers, and assist other divisions as required; ability to obtain and maintain a valid passport.
• Ability to obtain a major credit card (American Express, Visa, Master Card) based on personal credit history for business expenses and occasional travel requirements.

Work uniforms are company provided. Manufacturing work environment includes moving mechanical machine parts, potentially loud equipment, exposure to a variety of non‑hazardous and hazardous chemicals and airborne particles, hands‑on work with machine tool equipment, LCD viewing and key entry, and internal/external customer communications with vendor and supplier contact. Employee is required to utilize Gosiger and customer safety guidelines and procedures.