Maintenance Supervisor - Prose Kent

Job Description Summary

Prose Kent has an immediate opening for an experienced Maintenance Supervisor! Our team members are high performers that care about customer service and exceed expectations. The Maintenance Supervisor plays a critical role in our success.

• Being part of a team and having fun while providing excellent customer service
• Managing outside vendors and following up on warranties by email and phone
• Developing standards for cleanliness and overall appearance of the property
• Knowledge of hot water repair and maintenance highly desired
• Basic carpentry knowledge required
• Supervising up to 5 employees
• Assisting with developing the budget for regular repair and maintenance and capital expenses
• Delegating and completing resident work orders in a timely manner
• Assisting and completing work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Overseeing and completing the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Developing standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspecting work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspecting work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Maintaining adequate inventory of spare parts and maintenance materials and working with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completing monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assisting Community Manager in developing the budget for regular repair and maintenance and capital projects.
• Supporting cost‑cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Conducting regularly scheduled Greystar safety meetings, ensuring all MSDS sheets are current and readily accessible, and keeping up to date on OSHA and other safety related laws and requirements to ensure community compliance.
• Demonstrating customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

• Vast maintenance management experience in multifamily housing
• Knowledge of hot water heater repair and maintenance, carpentry required, background on different types of roofing materials (shingle to BUR, membrane, and EPDM) highly preferred
• Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment
• Proficient in MS Office Suite and property management software (Yardi or One Site)
• High level of professionalism in manner and dress

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, other building maintenance, or related trade.
• Must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment and measuring devices.
• Ability…