Service Center Repair Technician - Entry Level

As an entry-level Service Center Repair Technician, you’ll handle the most common customer technology needs by using systems and tools to efficiently diagnose and repair products. You’ll perform troubleshooting and repairs on desktops, laptops, gaming consoles, mobile phones, accessories and components. To protect customer data privacy, you’ll sanitize all media or storage-like devices using proprietary tools and systems. If you have strong change management, attention to detail and organizational skills, this is the right role for you.

Demonstrated success in this role carries the opportunity for promotion to an advanced-level repair technician role.

This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.

What you’ll do

• Answer customers' questions regarding cost, product installation, operation and issue prevention

• Troubleshoot products for repair and complete routine functionality and quality testing

• Document repair work and customer communications and partner with leadership to manage work-in-process repairs

• Track units and corresponding parts to ensure customer satisfaction and inventory integrity

• Stay up to date with company-provided vendor certifications and trainings

Basic qualifications

• 6 months of experience troubleshooting and repairing technology products

• 6 months of experience using Microsoft Office

• Able to stand and sit for long periods of time

• Able to work in a fast-paced environment while remaining organized

• Able to lift weight up to 25 pounds with or without accommodation

• Able to multitask and demonstrate strong attention to detail

Preferred qualifications

• Consumer electronics manufacturer repair certification

• 6 months of experience using proprietary or inventory-related systems

• Fluent in both English and Spanish

What’s in it for you

We’re committed to helping our people thrive at work and  offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Competitive pay

• Generous employee discount

• Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Final date to receive applications: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type:
Full time

Pando

Logic. Category:

Installation & Maintenance, :

Brooks, KY-40109