Field Services Engineer - Dallas, Texas area

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Position Summary

Are you a technical‑savvy individual who enjoys meeting new customers and challenges? Do you have expertise in solving highly sophisticated electrical, mechanical systems, or automated equipment? If so, this opportunity may be right for you!

BD Diagnostic is seeking a field‑based Automation Solutions Engineer to provide on‑site support in the Dallas/Ft Worth, TX area. This position is responsible for maintaining the relationship’s success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD. The individual will identify, evaluate, resolve, or raise customer pain points. In addition, the individual will act as a customer advocate and liaison back into the BD organization.

This position also provides on‑site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

3rd shift 11:00 - 7:30 AM

DUTIES AND RESPONSIBILITIES:

• Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision. Respond to emergency customer requests via dispatch by the Technical Service Center and complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide clear, timely, and effective communications to customers about service expectations, estimated arrival time, status of ongoing service activities, and service follow‑up calls in support of BD Customer Experience (#CX) initiatives.
• Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and complete system repair.
• Upgrading systems to enable compatible software on all computers.
• Ability to work independently, diagnosing and solving with schematics, diagrams, service manuals, and other user documentation.
• Play an activeroleinthemaintenance and implementationofservice documentation while regularly providing feedback to improve documentation efficiency within lab automation field service organization.
• Finish the service documentation as required or as requested by other business functions in accordance with current GMP requirements.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Lead trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.
• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
• Demonstrate good judgment in the utilization of…