Maintenance Technician - West Loop

SCHEDULES AVAILABLE:

40 hours per week and overtime as needed. Must have availability to work a flexible schedule any day of the week and be on-call for emergencies.

• Tuesday - Saturday from 10 AM - 6:30 PM. Off days include Sunday and Monday

BUILDING ENGINEER

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

The Maintenance Technician is responsible for maintaining the physical integrity of their assigned property(ies). This involves ensuring a safe and clean environment for residents, customers, and clients. It is the Maintenance Technician’s duty to assist the Building Engineer to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to:

• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.

• Identify building and residential unit issues, rectify issues as directed by Building Engineer and coordinate access/repairs with third party vendors as needed.
• Maintain exterior of assigned property(ies) as needed, meeting seasonal needs (e.g. Operating snow removal machines, etc.).
• Complete resident service requests within specified service level agreements (SLAs) and respond to after-hours calls (when scheduled to do so).
• Monitor the cleanliness of properties and carry out janitorial services as needed, for instance, assisting with apartment turns.
• Collaborate with Project Management personnel and other team members to allow access to property(ies) and retail spaces.
• Schedule preventative maintenance (i.e. HVAC filter replacement, rod sewer lines, etc.) and proactively anticipate maintenance needs around the property(ies).
• Collaborate with Building Engineer regularly on projects.
• Assist in custodial work (e.g. sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.) and grounds work when necessary.
• Maintain exterior of assigned property(ies) and performs appropriate seasonal tasks (e.g. snow removal).
• Report any water infiltration or mold and treat with high priority, especially cases where excessive water infiltration and growth are found.
• Provide exceptional customer service through stellar and regular interactions with residents.

• 2-5 Years of experience in a maintenance technician role with an apartment community, hotel, hospital, or similar setting.
• Maintain open lines of communication with internal and external contacts for continuing operations and resolution of problems. Internal contacts include company personnel and residents. External contacts include vendors, consulting engineers and contractors to ensure contracted services are maintained and performed within the guidelines of company standards.
• Up-to-date knowledge on work-safety programs and education.
• Demonstrates attention to detail, pride in quality of work, and a positive attitude.
• Possesses ability to work both independently and as part of a team of professionals.
• Dresses in clean, pressed uniform.
• Required to own and maintain personal smartphone (iPhone or Android) for using our mobile app to perform and document the work performed. A stipend of $50 per month will be provided for use of a personal phone.
• A valid drivers license is preferred

• High school education or equivalent.
• EPA certified or willing to obtain certification within 90 days of hire.
• Proficiency with computers and technological systems (Outlook, Microsoft Suite,…