Facilities Service Manager - Building & Maintenance

FACILITIES SERVICE MANAGER - BUILDING & MAINTENANCE

FACILITIES SERVICE MANAGER

The Facilities Service Manager is responsible for the day-to-day management and coordination of facilities maintenance, repair, renovation, and service activities for County buildings and facilities. This position ensures that facilities are safe, functional, reliable, and maintained in accordance with established standards, policies, building codes, safety requirements, and regulatory requirements. The Facilities Service Manager serves as a supervisor who plans, prioritizes, schedules, assigns, and monitors maintenance activities.

The position directly supervises facilities maintenance personnel, coordinates internal resources and outside contractors, manages work orders through a Computerized Maintenance Management System (CMMS), forecasts workload and staffing needs, oversees preventive and corrective maintenance programs, and promotes timely, high-quality service delivery. Work is performed under the direction of the Director of Buildings and Maintenance or designated department leadership.

• Review, prioritize, assign, and monitor building maintenance service requests and work orders from initiation through completion.
• Evaluate work requests based on urgency, scope, location, safety concerns, and operational impact.
• Administer and maintain the department's CMMS to ensure accurate work-order documentation, scheduling, assignment, updates, and closeout.
• Maintain accurate records of labor, materials, equipment history, preventive maintenance, corrective actions, and completed work.
• Monitor work-order backlogs and identify overdue, recurring, and high-priority maintenance needs.
• Use CMMS reports and operational data to identify maintenance trends, recurring issues, workload demands, staffing requirements, and opportunities for improved service delivery.
• Maintain accurate facility and asset information and preventive maintenance schedules.

• Forecast short- and long-term facilities maintenance workload using work orders, preventive maintenance requirements, historical data, seasonal demands, facility conditions, and operational priorities
• Develop daily, weekly, and long-range work schedules based on workload, staffing, employee skills, available resources, and operational requirements.
• Balance emergency, corrective, preventive, and planned maintenance activities.
• Coordinate maintenance schedules with County departments and facility representatives to minimize disruption to normal operations.
• Adjust schedules and assignments as priorities, emergencies, staffing levels, or resource availability change.
• Identify requirements for labor, materials, tools, equipment, contractors, supplies, and employee training.

• Assist with planning and managing building maintenance, repair, renovation, and construction projects.
• Establish project priorities, develop work plans and schedules, prepare cost estimates, and identify required labor, materials, tools, and equipment.
• Prepare or review work orders, requisitions, project documentation, and related records.
• Coordinate with contractors, vendors, inspectors, utility companies, department representatives, and other stakeholders.
• Assist in reviewing contractor proposals and monitoring contracted work for compliance with specifications, schedules, safety requirements, and quality standards.
• Provide technical guidance to maintenance personnel and contractors as needed.
• Inspect work in progress and completed work to ensure quality, safety, completeness, and compliance with applicable requirements.
• Review and process completed work orders and supporting documentation.

• Directly supervise facilities maintenance, building maintenance, trades, and service personnel.
• Plan and organize employee workloads and establish daily and weekly priorities.
• Assign work based on operational needs, employee skill level, availability, and workload.
• Provide direction, coaching, technical assistance, and feedback to employees.
• Monitor…