Sr. Service Supervisor

Location: Northern

## Sr. Service Supervisor Apply:
On-Site:
OT286: NKP - PROVIDENCE, RI 9 Rocky Hill Road, Smithfield, RI, 02917 USA:
Full time:
Posted Today:

** Date Posted:
**** Country:
** United States of America
*
* Location:

** OT286: NKP - PROVIDENCE, RI 9 Rocky Hill Road, Smithfield, RI, 02917 USA  
** Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
** Otis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects.  This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Smithfield, RI territory.
** On a typical day you will:
*** Ensure field employee safety and quality of service in your territory
* Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
* Ensure effective and efficient allocation of available resources such as manpower and materials
* Conduct field education training with field workforce
* Improve efficiencies, managing route schedules and callback rates
* Understand how to provide technical support to field staff, either self-provided or redirected to other experts
* Authorize repair orders and tracking completion
* Lead change toward better efficiency and communication
** What you will need to be successful:
*** High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
* Strong leadership skills and goal-orientated with strong time management and organizational skills
* Elevator industry experience is desired, but not required
* Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
* Strong computer and technology skills, business acumen and a passion for customer service
* Travel is required within your territory, driver’s license as required for your territory  
** Work Authorization:
*** Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.  
*
* What We Offer:

*** 401(k) plan that includes generous company match and a separate automatic retirement contribution
* Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
* Three weeks paid vacation and paid company holidays
* Paid sick leave - Employee assistance and wellness incentive programs
* Life insurance and disability coverage
* Voluntary benefits, such as legal, pet, home, and auto insurance
* Birth/adoption and parental leave benefits
* Adoption assistance
* Tuition reimbursement program
* Peer recognition and service anniversary awards, as well as spot performance bonus opportunities  
** Apply today to join us and build what’s next!.
** If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting…