Customer Service Representative

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

• Perform janitorial duties.
• Perform all duties listed on the daily schedule.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch‑list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems and of the environment.

• Education & Experience: No specific education requirement; 3‑6 months of training or experience preferred, or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license; completed all safety and task training certification; may be required to be forklift certified.
• Knowledge, Skills, and Abilities: Bilingual a plus; ability to read and interpret instructions, procedures, manuals, and other documents; strong verbal and written communication skills; knowledge of cleaning methods and equipment and willing to share with team; knowledge of the upkeep and care of cleaning equipment; knowledge of cleaning compounds and chemicals and their safe, efficient use.
• Supervisory Responsibilities: This position has no supervisory responsibilities.

Monday‑Friday 7am to 3:30pm. $21.76 per hour.

SMB offers comprehensive benefit packages.

The employee must be able to lift and/or move up to 35 pounds. The work environment requires the employee to sit, talk or listen frequently. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, veteran status, or other legally protected status.