Assistant Facilities Manager

About Topgolf

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. Every day we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

Are you the kind of technician and team member who takes ownership without being asked? Do you notice what needs attention before it becomes a problem, and do you follow through until it’s truly resolved? We’re looking for an Assistant Facilities Manager who brings both technical competence and a sense of accountability to their work.

The Assistant Facilities Manager supports the Facilities Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf’s hospitality operation.

Support Facilities Operations

• Support the Facilities Manager in the day‑to‑day operation of the Maintenance Department
• Monitor the operation and proper use of all equipment and systems throughout the venue
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, properly equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

• Control department budgets and spending within established guidelines
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or team members
• Ensure facilities standards consistently support the overall guest experience
• Demonstrate Topgolf’s core values:
  Fun, One Team, Excellence, Courage, and Caring

Drives Results

• Consistently achieve results, even under tough circumstances
• Push the Facilities team to complete maintenance and repair work to a high standard and on time
• Maintain focus on venue condition goals even during high‑demand or short‑staffed periods
• Foster a sense of urgency in the team for resolving issues before they impact the guest experience
• Show determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability

• Monitor maintenance task completion and hold team members accountable for quality and standards
• Accept responsibility for department performance and take action when results slip
• Ensure full compliance with safety, health, and regulatory requirements at all times
• Follow through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus

• Address gaps in the team’s ability to meet the facility standards that directly impact the guest experience
• Ensure maintenance issues are resolved before they affect guests or the overall venue experience
• Hold team members accountable for completing work that supports a safe, clean, and guest‑ready venue
• Align Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns

• Create realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipate and minimize bottlenecks, delays, and equipment failures through proactive planning
• Align Facilities priorities and daily work plans with the needs of the broader Operations team
• Balance preventive maintenance tasks with reactive repair demands in a high‑volume environment

• 3+ years of maintenance experience, with at least 1 year of recent supervisory…