Pool & Spa Maintenance Technician - Knoxville, TN

Pool and Spa Depot is Middle Tennessee's most trusted and fastest growing spa and pool retailer with nine locations, including southern Kentucky and northern Alabama.

Our customer- focused service platform, strong promotional calendar, outstanding inventory selection as a member of the Millennium Buying Group, allow us to bring the finest and most advanced pools, spas, saunas, chemicals and services to our customers. Our local Harmonic hot tub manufacturing facility in Franklin KY, professional pool building expertise and 29- year-old family- owned core truly set us apart in all our markets.

The Maintenance Technician will provide consistent quality pool cleaning and maintenance service, developing and maintaining a base of satisfied clients.

• To ensure consistent client satisfaction, resulting in repeat business and referrals.
• Provide a reliable, efficient and professional service to clients.
• Provide professional pool cleaning, water balancing, and client follow up.
• Load vehicle with standard and out of ordinary stock. Ensure all stock removed from warehouse is accurately recorded and maintain stock register and required tools to undertake services.
• Accurately record all materials and products used on site for invoicing purposes.
• Identify and report any maintenance problems or faults.
• Identify poolside opportunities for upselling/sales opportunities; refer to Senior technician or management if needed.
• Maintain accurate and current technical information and skills.
• Maintain high presentation standards in vehicle, uniforms and stationery.
• Maintain a clean and safe vehicle environment, including vehicle presentation adhering to OSHA policies and procedures.
• Maintain and service the motor vehicle, provided equipment and tools.
• Attend all training sessions, staff meetings and activities as requested to remain up to date on all innovations in the business so that the service provided is always "best practice".
• Maintain positive, honest, open, and effective communications, relationships and morale at all levels in the business. Contact with each customer must be made prior to arrival.
• Maintain contact with various manufacturer's technical service teams.
• Collect payment or any amount due during each site visit. Verify paid in full before leaving.
• Maintain or surpass sales targets set in place by management.
• Support the retail division by reinforcing and supporting our brands and the decisions made during the sales processes.
• Properly maintain and adhere to the company policies for using any provided electronic devices; including cell phones, tablets, water testing and GPS systems.
• Perform other duties as required by management.

• Excellent interpersonal and customer service skills.
• Sales and marketing awareness and skills.
• Basic chemical level calculation skills.
• Ability to work independently and as part of a team
• Excellent organizational skills including time management
• Ability to work various hours including weekends and some holidays
• Pool cleaning equipment knowledge
• Hammerhead experience is a plus

High school diploma or equivalent Certified Pool Operator (CPO) or Pool Professional and Spa Operator (PPSO) certification Current Driver's License Physical

• Ability to spend up to 100% of working time standing, walking, and moving around
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to regularly push, pull and lift more than 100 pounds Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies

• competitive salary and incentive package
• Health coverage including Life/ Disability, through Mutual of Omaha
• optional Dental and Vision coverage
• 401(k) w match
• Employee Discount
• Paid Time Off (PTO)
• a full menu of Comprehensive Training