Cash Operations Technician - Lacrosse WI

Job Summary:

Responsible for the cash operations of an ATM and Air Vac machines along with first line maintenance responsibilities.

Hours:

4‑10 Hour Shifts (Monday, Tuesday, Thursday, and Friday).

• Provide cash and courier services to ATM and Air Vac customers as required.
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
• Perform basic first‑line maintenance functions such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork in a complete, accurate, and timely manner.
• Maintain important department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Must follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule that could include 4 or 5 day work week.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification) is required.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in troubleshooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written and verbal, with internal and external contacts.
• Proven ability to be organized, detailed, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Item weight details:

• Dispenser (part) – 34 lbs.
• Coin bag – 40 lbs.
• Compressor – 40 lbs.
• High‑security base – 60 lbs.
• Coin box – 60 lbs.
• Concrete bag – 80 lbs.
• Dolly – 86 lbs.
• Top compartment – 140 lbs.
• Vacuum attachment – 310 lbs. (with lifting equipment)
• ATM machines – 280–875 lbs. (with lifting equipment)
• Note:
  
  ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

The job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. The role involves operation at customer locations (estimated 50% of shift). Team members receive direction via phone or email and routinely use lifting equipment, hand tools, an iPad, and a cell phone. This is a full‑time position.

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Contact the Human Resources Department if you ever need an accommodation.

The Company will then engage in an interactive dialogue to determine reasonable accommodations available, absent undue hardship.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.