Customer Service Representative

Description & Requirements

We are in search of a Customer Service Representative to join our growing team. The Customer Service Representative is responsible for providing customer service to accounts with a focus on growing sales, profits, and building efficiencies that will help reduce overall costs. This position supports the Sales Consultants in entering orders, talking with customers over the phone, online ordering, and processing open orders timely.

• Provide support to Sales Consultant with order entry, advising on status of orders and data entry to keep customer pricing current. Keep Sales Consultant abreast of customer contacts/issues.
• Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add-on sales, seasonal items and system selling.
• Work with Sales Consultants to keep data base of customer’s information current and accurate.
• Support Sales Consultants with letters/correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers; or preparation of in-services/training, and seminars. Preparing quotations, bids, letters, and presentation materials for sales related activities such as in-services, customer training, etc.
• Provide professional sales assistance and customer service/selling to the walk-in trade, as needed.
• Continual product and policy training in group settings/meetings, on-line, hands on and own personal research and education.
• Back up to Front Desk Coordinator/phone coverage during their lunch daily and as needed.
• Completes HR/OSHA training within guidelines provided.
• Keeping business related issues confidential;
  Embrace and promote the Mission-Vision-Values.
• Responsible for timely responses and utilization of the communication tools available, such as voice mail, e-mail, etc.;
  Arrive to work on time and ready to work at the assigned time. Attends, participates and arrives on time to meetings when scheduled.
• Additional duties or special projects as assigned.

• Provide support to Sales Consultant with order entry, advising on status of orders and data entry to keep customer pricing current. Keep Sales Consultant abreast of customer contacts/issues.
• Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add-on sales, seasonal items and system selling.
• Work with Sales Consultants to keep data base of customer’s information current and accurate.
• Support Sales Consultants with letters/correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers; or preparation of in-services/training, and seminars. Preparing quotations, bids, letters, and presentation materials for sales related activities such as in-services, customer training, etc.
• Provide professional sales assistance and customer service/selling to the walk-in trade, as needed.
• Continual product and policy training in group settings/meetings, on-line, hands on and own personal research and education.
• Back up to Front Desk Coordinator/phone coverage during their lunch daily and as needed.
• Completes HR/OSHA training within guidelines provided.
• Keeping business related issues confidential;
  Embrace and promote the Mission-Vision-Values.
• Responsible for timely responses and utilization of the communication tools available, such as voice mail, e-mail, etc.;
  Arrive to work on time and ready to work at the assigned time. Attends, participates and arrives on time to meetings when scheduled.
• Additional duties or special projects as assigned.