Operations Supervisor

Full-time Opportunity | 8-hour shift (day) | Monday – Friday | $25 DOE

 Company

Description:

At all levels, working at National Seating & Mobility provides the opportunity
 to directly impact our client’s lives by giving them self-reliance and
 independence. Our teams are comprised of passionate individuals, dedicated to
 providing the best care to each client. We focus on abilities by leveraging
 technology and creating mobility solutions that are as unique as our client’s
 needs.

 Working at National Seating & Mobility is an opportunity to build a meaningful
 career, while leaving a lasting impact on the lives of those we serve. Located
 in more than 40 states, we strive for diversity and offer an array of benefits
 including 401k, company paid Long Term Disability, and tuition reimbursement.

 We are looking to grow our enthusiastic and engaged team mit your
 resume and join a group of enthusiastic professionals dedicated to changing
 lives.

 Responsibilities:

 1. Answers phone calls and manage phone requests and inquiries in a helpful and
 professional manner.  Takes the initiative to bring inquiries to a conclusion
 where at all possible, thereby avoiding return phone calls from the Branch
 Manager or RTSs. Communicates with patients, parents, therapists, and nurses to
 provide follow-up on pending orders.  Accomplishes these duties by either
 performing them or by directing office support staff to do so.

 2. Coordinates with Branch Manager, RTS, office support staff and Technician to
 set patient/referral source evaluation, delivery and repair appointments.

 3. Assists in completion of work orders which may involve but is not limited to
 verification that all necessary patient information is documented, calculation
 and extension of equipment price, and preparation of quotes.  Accepts delivery
 of goods when necessary.

 4. Provides and/or obtains the necessary documentation for a purchase order to
 include verification of insurance, letter of medical necessity, assembly of the
 funding package, preparation, and execution of an assignment of benefits and
 receipt of any other documentation required by each payer source.

 5. Performs data entry of all pertinent information, including scanning
 documentation received.  Files documents and folders.

 6. Assists with the physical inventory at the direction of the Branch Manager.
 Provides clerical support for the preparation of inventory documentation.

 7. Responsible for continuing education related to job duties, i.e. remaining
 informed about and familiar with NSM’s current and/or new policies and
 procedures, checking WNSM for new information on an ongoing basis, completing
 Learning Links and attending courses or seminars as assigned by the Branch
 Manager.

 8. Maintains communication with patient, parents, therapist, doctor and/or nurse
 on pending orders.

 9. Resolves escalated client concerns and complaints.

 10. Responsible for supply orders, monitor office expenses and reconciles Petty
 Cash fund.

 11. Performs any directly-related job duties as assigned by the Branch Manager.
 Carries out all position expectations in a professional manner.

 12. Performs funding related duties, as needed depending on branch structure.

Work Environment:

 This job operates in a professional office environment. This role routinely uses
 standard office equipment such as computers, phones, printers, photocopiers,
 filing cabinets and fax machines.

 Physical Demands:

 The physical demands described here are representative of those that must be met
 by an employee to successfully perform the essential functions of this job.
 While performing the duties of this job, the employee is regularly required to
 talk or hear. The employee is regularly required to sit; use hands repetitively
 to operate standard office equipment. The employee is frequently required to
 reach with hands and arms.

 Requirements:
 
• High School Diploma or G.E.D.

 This job description in no way states or implies that these are the only duties
 to be performed by this employee. He/She will be required to follow any other
 instructions and to perform any other duties requested by his/her supervisor.