Customer Success Manager

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Customer Success & Strategic Accounts Manager to join their team. This is an exceptional opportunity to lead a high‑performing team while owning the relationship with a major enterprise client.

This is a unique opportunity to step into a high‑visibility, high‑impact role where you will shape customer strategy, elevate service delivery, and drive operational excellence across a complex, service‑centric environment.

• Serve as the primary relationship leader for a large, enterprise‑level customer, ensuring alignment, trust, and long‑term partnership success.
• Lead executive readouts, business reviews, and performance discussions that turn insights into action.
• Advocate for the customer internally while balancing organizational goals.
• Direct and mentor a hands‑on team supporting service delivery, planning, and customer operations.
• Build a culture of collaboration, accountability, and continuous improvement.
• Provide real‑time coaching and workflow oversight in a dynamic environment.

• Ensure flawless execution across service, operations, and internal teams.
• Partner with cross‑functional leaders to optimize processes, improve forecasting accuracy, and implement scalable routines.
• Identify risks and opportunities early—leveraging your team, data, and cross‑department partnerships.

• Analyze operational data, customer trends, and performance metrics to uncover root causes and improvement paths.
• Translate data into clear, actionable strategies for both internal stakeholders and customer leadership.
• Utilize BI tools to support storytelling and strategic planning.

• Strong, trusted relationships with enterprise stakeholders.
• Improved operational performance, accuracy, and efficiency across customer touchpoints.
• A motivated, high‑performing team that consistently meets or exceeds service expectations.
• Clear, data‑driven insights that support decisions, improvements, and long‑term strategy.

• Bachelor’s Degree in Business, Supply Chain, Hospitality, or a related field.
• 7+ years of enterprise customer success, account management, or operations experience within a service‑driven environment.
• 3+ years of experience leading teams with a hands‑on, present leadership style.
• Experience in service‑based industries such as hospitality, food service operations, aviation services, marketplace platforms, or similar environments.
• Strong data fluency with the ability to interpret, analyze, and present operational and customer metrics.
• Demonstrated success managing major accounts, acting as the primary point of contact, and driving executive‑level alignment.
• Ability to manage multiple complex programs simultaneously in a fast‑paced environment.
• Background in process improvement, workflow optimization, or Lean/Six Sigma methodologies.

$100,000 - $120,000

2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Customer Success & Strategic Accounts Manager looking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.

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