Service Reliability Engineer

Job Purpose

The Service Reliability Engineer is a technical role focusing on ensuring the reliable performance of locomotive systems and components. The Service Reliability Engineer will drive product performance improvements through the application of specialized knowledge, skills, and abilities to tasks/projects associated with the products we design, manufacture, sell, and other related services we provide. Work involves independent judgement, decision-making, and creativity. The Service Reliability Engineer is responsible for answering technical questions from customer representatives, supporting and leading continuous improvement projects, driving Reliability Centered Maintenance investigations, recommending product or process improvements, developing and publishing Service Documentation, and providing regular updates/presentations to internal and external customers.

This position interfaces with individuals from across the organization – namely Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality.

11341

La Grange

Illinois

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities.

In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting‑edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

• Works with various rail line services – both domestic and international – to collect, understand, and analyze locomotive component/system performance;
• Utilize internal and external tools such as Intelli Train/Uptime, LTS, SAP, Power
  
  BI, and customers’ systems;
• Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data;
• Provide information to and collaborate with Service Reliability and Product Line Fleet Management teams to support fleet and product improvement initiatives;
• Actively monitor and track performance of improvements after implementation;
• Generate locomotive component metrics report‑outs utilizing appropriate data sources;
• Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues;
• Communicate status of product performance and problem resolution to Progress Rail management and field personnel;
• Support technical design reviews;
• Create, review, and approve Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions.

• Bachelor degree in Engineering, Engineering Technology, or equivalent training/experience.

• Ability and/or experience resolving complex electrical and/or mechanical problems;
• Understanding of engineering theory and principles of design;
• Ability to read engineering drawings and sketches;
• Understanding of design / manufacturing process;
• High level of interpersonal skills required to work effectively with others;
• Strong verbal and written communication skills;
• Proficient with Microsoft Office software, particularly Excel;
• High level of analytical ability where problems are complex;
• Knowledge of fundamental statistics;
• Knowledge of fundamental data analytics and visualization;
• Basic locomotive knowledge;
• Passion for problem solving and continuous improvement;
• Willingness to travel to support projects as needed.

• Experience with EMD locomotives;
• Knowledge of locomotive shop practices;
• Knowledge…