Daytime Cashier & Front-End Services Representative

Hortons Home Lighting & Ace Hardware is independently owned and part of a worldwide community of over 5,000 Ace retail stores committed to winning customers through legendary customer service. Here at Hortons of LaGrange our cashiers exemplify the foundation of our service to each customer as they enter and leave the store.

• As a Hortons Cashier & Front-End Services Representative, you are more than just an item scanner. You are the first and last team member the guest interacts with, so it is important to smile, greet, and thank each and every guest.
• This job involves greeting Hortons’ guests, answering phone calls and directing calls to the appropriate departments, answering questions about products, taking payment and processing refunds, generating estimates, data entry, and implementing store policies.
• You will play a key role in providing legendary customer service to our guests and building guest loyalty. You will be responsible for operating our cash registers with accuracy and efficiency while ensuring the checkout experience is fast and friendly. This includes, but is not limited to, suggesting appropriate additional products, handling merchandise returns and exchanges quickly and efficiently, calling customers when their special orders are in and counting down their cash drawer at the end of each shift.

• Desire to provide customer service excellence
• Willing to work flexible hours including evening hours and weekends
• Outgoing and excited to smile, greet, and thank customers with a positive attitude
• Comfortable standing for long periods of time while checking out guests quickly and accurately
• Organized and professional
• Quick learner and comfortable answering guest questions to help them with their needs
• Strong verbal and written communication skills
• Detail-oriented
• Knowledge of basic computer skills
• Related experience is preferred but not required

• Cashier experience preferred. Customer service experience preferred
• Physical demands:
  Standing, walking, and lifting (up to 25lbs)

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hardworking men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be.

While others have become large and impersonal, at Ace, we ve remained small and very personal. That s why we say a visit to Ace, is like a visit to your neighbor.