Installer​/Trainer; Bilingual

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Help make a difference! Caption Call is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the Caption Call phone. The schedule is flexible and it's the perfect position for people who like to work independently.

This is a full-time position with potential for career growth and advancement.

Pay Range:
Hourly+ Piece Rate

• $25/successful installation
• $25/ successful priority service call
• $15/ successful service call

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

• Install and troubleshoot Caption Call phones
• Courteously train customers on how to use the phone and its features
• Promote the Caption Call service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other Caption Call activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

• This position has no supervisory responsibilities.

Minimum:
High School Diploma or GED

Preferred Experience:

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Ability to adapt to constantly changing environments
• Preferred:
  Fluency in English and Spanish preferred

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

...Harnessing the power of language, we connect diverse people and enrich the human experience.

...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and Caption Call. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Caption Call and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.