Service Representative Off-Site

Make a difference.

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

In this role you will:

+ Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.

+ Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance

+ Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise

+ May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations

+ Update knowledge of products through self-study and attending product training classes

+ Train new or less experienced representatives

What you bring to the table:

+ Minimum 3 year experience required; 4+ years experience preferred

+ 4 year degree preferred

+ Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds

+ Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions

+ Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions

+ Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required

+ Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs

+ Knowledge of warehouse procedures and security regulations

+ Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs

+ Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact

+ Communication, administrative, and computer skills

+ Ability to work under general supervision and work cooperatively with other branch personnel

+ Ability to successfully complete all Company training designed to comply with regulatory requirements

** Compensation Details:
** The expected rate of pay for this position is between $25.78 to $35.97 USD Hourly, depending on experience

** Shift Hours and

Schedule:

** Monday through Friday - 8:00am to 5:00pm

** The*
* ** Value of Graybar:*
* At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

+ Multiple plan options for  
** Medical, Dental, Vision,
** and  
** Prescription Drug
** benefits.

+  
** Life Insurance
** coverage for you and options for your family.

+ Save on expenses with  
** Flexible Spending Accounts** .

+ Enjoy our  
** Disability Benefits
** at no cost to you.

+ Share in our success with P
** rofit Sharing Plans** .

+  
** 401(k) Savings Plan
** with company match to help secure your future.

+  
** Paid Vacation**  &  
** Sick Days
** to spend time away from work or in case of an illness.

+ Rest and recharge during our  
** Paid Holidays
** throughout the year.

+ Take advantage of our  
** Paid Wellness Day
** to focus on preventive care and prioritize your health.

+ Volunteer with  
** Community Time Off
** to give back to the community.

+  
** Predictable Work Schedules
** to plan your life: no weekends or nights for most roles.

+ Celebrate your and others' achievements with our  
*…