Building Operations, Facilities Services

Facilities Maintenance Shift Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Schedule - 3rd Shift, 10:00 pm - 6:30 am, Tuesday - Saturday

What this job involves:

As a Facilities Maintenance Shift Manager at JLL, you will lead shift-based maintenance operations for a client site or portfolio, helping ensure buildings, infrastructure, and critical systems remain safe, reliable, efficient, and ready to support day-to-day business needs. This role is responsible for overseeing reactive and preventive maintenance activity, coordinating response to urgent and emergency issues, guiding technicians and vendors, and maintaining strong service performance across work order completion, SLA delivery, customer experience, and operational reporting.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role plays an important part in bringing that commitment to life through visible leadership, sound decision-making, and a high standard of execution. The ideal candidate brings a hands-on facilities mindset, a calm and accountable approach during shift operations, and a passion for building strong teams in a culture where everyone is empowered to thrive.

What your day-to-day will look like:

• Lead shift operations for facilities maintenance activities, including oversight of planned, reactive, and emergency work across building systems and site services.
• Supervise maintenance technicians, contractors, and service partners to ensure work is completed safely, on time, and in line with service standards.
• Monitor and prioritize work orders, repair backlogs, and preventive maintenance schedules to support reliable building performance and minimize downtime.
• Coordinate response to equipment and facility issues involving HVAC, electrical, plumbing, fire and life safety, general repairs, and related site infrastructure.
• Review shift performance through key operational measures such as SLA completion, scheduled work order delivery, customer satisfaction, and overall service quality.
• Partner closely with site leadership, clients, and cross-functional teams to communicate priorities, resolve issues quickly, and maintain continuity across shifts.
• Support vendor management activities, including work quality oversight, service follow-up, and adherence to scope, safety, and compliance expectations.
• Maintain accurate records, logs, and reporting for maintenance activity, incidents, inspections, and shift handovers.
• Foster a collaborative team environment where people feel supported, wellbeing is valued, and inclusivity and belonging are championed across the operation.

Required qualifications:

• High school diploma or equivalent; technical training, trade certification, or equivalent practical experience in facilities maintenance or building operations.
• 5+ years of experience in facilities management, maintenance operations, engineering operations, or a similar environment, including experience leading shift-based teams.
• Working knowledge of building systems, including HVAC, electrical, plumbing, mechanical, and general building maintenance practices.
• Experience managing preventive maintenance programs, reactive repair workflows, and work order prioritization in a fast-paced operational setting.
• Demonstr…