Bike Shop Technician: Service, Assembly and Customer Care

About This Role

As a skilled and enthusiastic Bicycle Technician, you will serve as a key member of our team, combining a passion for cycling with a solid understanding of bicycle mechanics and components to deliver exceptional results.

Your primary responsibilities will include:

• Assembling and preparing bicycles for sale with attention to detail and a focus on quality
• Providing top-notch service functions on new and used bicycles, meeting or exceeding customer expectations
• Developing strong relationships with customers through direct interaction, identification of their needs, and delivery of personalized solutions

To excel in this role, you will possess a unique blend of skills and qualities, including:

• Dependability and a strong work ethic
• People-oriented approach with excellent communication skills
• Adaptability in a fast-paced environment
• Meticulous attention to detail in all aspects of bicycle preparation and repair
• Proactive problem-solving ability to address customer concerns and satisfy their needs
• Positivity and a customer-focused attitude

While repair experience is a plus, we welcome applicants from all ages and backgrounds, particularly those who have a genuine interest in cycling.

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.
  
  Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble to repair, adjust, and replace defective parts, using hand tools.
• Install and adjust brakes and brake pads.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install parts or accessories.
• Adjust components according to specifications.
• Explain technical product or service information to customers.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Assemble mechanical components or machine parts.
• Align equipment or machinery.
• Disassemble equipment for maintenance or repair.
• Other duties as needed/ assigned.

Requirements include but are not limited to:

• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

• A competitive benefits package including store discount and flexible scheduling is available to all associates.