Casino Porter II - Internal Maintenance

Position Overview

The primary responsibility of the Specialist II - IMT Cleaning II is to clean public areas of the property as assigned and to ensure the highest standards of cleanliness and service. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Provides unmatched service to guests at all times.
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the resort’s services, features, attractions, promotions, and special events.
• Biohazard cleanups.
• Shampoo and extract all casino carpeting; strip and wax hard floors; clean furniture; perform high cleaning.
• Clean public areas of the property as assigned and make progress on multiple assignments during the shift.
• Resolve problems using good judgment, follow directions thoroughly, and work with minimal supervision.
• Work in an appropriate non‑hazardous manner, avoiding self‑injury and unsafe work methods.
• Report any maintenance deficiencies and handle requests or complaints from guests in assigned areas.
• Perform job functions with attention to detail, urgency, and accuracy.
• Be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
• Maintain safety as an essential function of this job.
• Ensure consistent and regular attendance, which is an essential function of this job.
• Perform other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and observe the company’s standards, work requirements, and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Ability to obtain and maintain any other certification or license, as required by law or policy.
• At least 1 year of experience in janitorial or housekeeping duties preferred.
• Ability to read, understand, and follow all MSDS and OSHA guidelines, safety practices, and instructions regarding extraction, shampooing, spotting of carpeting, and stripping and waxing floors.
• Previous knowledge of proper chemical handling preferred.
• Ability to communicate on a two‑way radio.
• Ability to operate commercial equipment such as vacuum, extractor, lifts, dusters, etc.
• Ability to work with others, communicate well, and offer assistance to guests and team members.
• Maintain a positive attitude during the shift and engage with guests in a congenial and polite manner.
• Address challenging situations with guests and team members with dignity and utmost tact and politeness.
• Communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills, capable of communicating with guests and team members of diverse backgrounds and experience levels.
• Ability to work varied shifts, including nights, weekends, and holidays.

• Lift or carry 75 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property that are assigned and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Walk, stand, stretch, bend, and kneel for prolonged periods of time.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to various environmental factors such as noise, dust, cigarette smoke, etc.