Konami Slot Technician Las Vegas

Job Overview

Konami Gaming Field Service Technician – Las Vegas, NV (Full‑time, $21‑$27/hour). Responsible for installation, repair, preventive maintenance and conversion of approved KGI gaming products, providing on‑site training and customer support.

Installation and Repair

• Deliver high‑level service activity (installations, service calls, conversions, PMs, removals) within the assigned territory.
• Support lead technician on large game/multi‑tech activities.
• Resolve semi‑complex and routine customer issues efficiently.
• Participate in major product installations and conversions for 25+ games.
• Assist in on‑the‑job training for all Konami products.
• Set up KGI products for trade shows and special projects.
• Escalate customer issues that cannot be resolved within SLA definitions.
• Travel to other territories to lead or support service activities.
• Load and secure equipment on trucks, and unload equipment for delivery or installation.
• Perform casino site inspections and courtesy checks.
• Maintain assigned vehicle per inspection, maintenance and cleaning requirements.
• Participate in new product reviews, rollouts and pre‑site evaluations.
• Complete service tickets accurately and on time.

Recordkeeping

• Provide timely and accurate accounting of service tickets using mobile and manual systems.
• Track part usage and maintain accurate warehouse inventory.
• Participate in periodic inventory counts.

Customer Service

• Provide on‑site training to KGI customers on platform options and configuration.
• Maintain a positive KGI image through exceptional service.
• Support casino openings and expansions.
• Collect and provide feedback on serviceability of existing products.
• Escalate complex technical issues to mid‑management.

Support Activities

• Assist in cycle counts, year‑end stock takes and part discrepancies.
• Install system hardware, player tracking assemblies and other equipment.
• Provide technical refresher and training to other Konami techs or personnel.
• Conduct vehicle inspection, maintenance and cleaning.
• Assist in RMA room activities (unpacking, cleaning, repairing, packaging parts).
• Remove game components from returned games when required.
• Perform OEM bracket and system installations for game sale orders.
• Participate in showroom game inspections, installations, removals, conversions, repairs, relocations and PM.
• Deliver customer parts and equipment as needed.
• Assist with truck loading or unloading of Konami equipment.
• Drive and deliver games when required on a Konami‑provided vehicle.
• Support the GSS desk when needed.
• Verify part numbers for Konami personnel and customers.
• Assist in final game build inspections and part orders.
• Help create Konami technical documents.
• Participate in sales order mock‑ups for new game and product rollouts.
• Perform other duties as assigned.

• Competitive wages.
• 401(k) plan with company match up to 15% of salary.
• Comprehensive medical, dental, vision and voluntary plans.
• 12 company‑paid holidays and generous PTO with rollover.
• Tuition reimbursement program.

• High travel requirement – up to 75% of work time, with flexibility for short notice travel.
• Must hold a clean driver’s license and vehicle for frequent travel.
• Ability to lift and move heavy equipment (75+ lbs); comply with safety policies.
• Gaming Control Board approval and other jurisdictional licensing as required.
• Full‑time commitment (40+ hours per week, with on‑call, overtime, evenings, weekends, holidays).
• Technical field experience or equivalent education; certification in a gaming‑related field preferred.
• 2–5 years of software or hardware troubleshooting experience.
• Proficient with Microsoft Office and PC knowledge; strong written and verbal communication in English.
• Advanced troubleshooting of electronics and electro‑mechanical assemblies.
• Strong customer service skills (listening, empathy, tone management).
• Knowledge of Konami gaming products, engineering infrastructure, and compliance requirements.
• Physical demands: heavy lifting, climbing, bending, kneeling, pushing, pulling up to 400 lbs; standing, walking, crouching, reaching for extended periods; exposure to noise, temperature, vibration, crowds, and smoke.
• Valid driver’s license; ability to vehicle operate a class C motor vehicle.
• Must obtain and retain gaming licensure.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702‑616‑1400 and let us know the nature of your request and your contact information.