Customer Service Engineer - DX - RENO, NEVADA

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Location:

Reno, NV

Shift: M-F 8 am – 5 pm

• Servicing diagnostics (DX) equipment in the Reno, NV area.
• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Managing company assets to include a company car, cell phone, computer, tools and inventory parts.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

• Knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision.
• Ability to establish and maintain proper business relationships with customers and peers, as well as perform necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

• Minimum high school diploma; a technical Associate’s Degree or equivalent experience/education preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 7+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, and a good driving record.
• Physical requirements:
  
  lifting 50lbs from floor to above waist/head, walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

The Base Pay Range For This Position Is $67,550 - $92,884.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off, paid sick and safe time

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.

These requirements vary by client and may include, but are not limited to: proof of valid identification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training.

Siemens Healthineers is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, status of protection order, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Applicants and employees are protected under federal law from…