Service Manager

Why Southern Land?

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Service Manager to join our dynamic team in Las Vegas, NV.

Bria & Capella is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment.

Must be reliable and always present a positive and professional image. The salary range for this position is $90-$100K based on experience.

Bria & Capella, a five-story mid-rise multifamily project and 22-story high-rise mixed-use project, currently known as Bria and Capella, respectively. Bria, the mid-rise, features 275 apartment homes, ranging from studios to one-bedroom. Capella is the first luxury high-rise apartment building in all of Las Vegas. It consists of 272 residences, including studios, one- and two-bedroom residences, and penthouses.

Each community will boast attractive amenity collections, including a resident lounge, concierge service, state-of-the-art fitness center and yoga studio, dog run, bike storage and tune shop, swimming pool and hot tub, and pool lounge with an outdoor bar, TVs, and grills, just to name a few.

• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
• Operate community within budgeted guidelines.
• Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Lead hiring staff and evaluating service employee performance.
• Assist in the preparation of annual budgets for operating and capital expenditures.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.
• Complete assigned work orders generated from resident requests for service.
• Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Repairs and/or replaces windows, latches, screens, hinges, sliding glass doors, shelves, smoke alarms, baseboards, mirrors, closet doors, ceiling fans, mini blinds, faucets, sink plugs, washers, holes in the walls, dry wall patching and repair, painting and hangs drapes.
• Performs repairs to sinks and bathtubs, and minor repairs and replacement of bathroom tile.
• Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Lead team to make-readies in a timely manner as directed by Community Manager.
• Track inventory used, returning unused items to the established location, and re-ordering needs.
• Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented, distributed, and tracked.
• Assist in maintaining the grounds, common areas, and amenities. Examples include picking up trash…