Technician, Retail Repair

Technician, Retail Repair

Our vision is to be the best at what we do. Our mission is to improve lives through technology. "Customer Inspired" isn't just our slogan—it's our driving force. C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.

As a Technician, Retail Repair, you will play a vital role in delivering exceptional in-store support by diagnosing, triaging, and repairing wireless and Apple devices—both for customers and internal use. Your efforts in ensuring quality repairs, recommending solutions, and improving customer satisfaction will be a key factor in delivering our promise of operational excellence.

Responsibilities:
What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Achieve individual sales and productivity goals while maintaining a high-energy approach in promoting C Spire services.
• Serve as a wireless device and mobile OS software expert in your market.
• Obtain and maintain required certifications to complete approved repairs/refurbishments.
• Identify, triage, and perform efficient, quality repairs on wireless devices per warranty and company standards.
• Ensure all transactions are recorded accurately, including labor and parts charges.
• Be knowledgeable of accessories and upsell based on individual customer needs.
• Meet or exceed customer satisfaction (measured by surveys, NPS).
• Support the Market Manager on the retail floor during customer flow peaks.
• Maintain a safe, secure, neat, and clean workstation and secure all company inventory and tools.
• Perform additional duties as assigned by the Manager.

This position is an exceptional introduction to retail repair and device servicing, as there is plenty of room to grow and learn from outstanding individuals in the field. From Technician you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our retail operations team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• A minimum of one year electronic/mechanical device repair or telecom device experience.
• Face-to-face experience in a service repair industry preferred; customer service experience required.
• Two-year electronics degree preferred;
  High school diploma required.
• A high degree of interpersonal skills.
• PC experience required.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• Well Beacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Physical Requirements and Working Conditions Must be able to lift 40lbs, bend, stoop, and crawl. Must have finger/wrist/arm mobility and finger dexterity. Schedule may include some evenings and Saturdays. This position will require travel (estimated 20%) to other stores in the local area as needed based on a schedule.

* Complimentary wireless service and device available to team members in our wireless footprint.