Field Service Technician | Lawrenceville, GA

About the Team

At Bermex, we value our customer relationships and strive to delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions, including leak detection, atmospheric corrosion, line location, software service solutions, and water, gas, and electric meter reading. The team is looking for motivated individuals who enjoy working independently and love the outdoors.

The Field Service Technician reports to the Project Manager and plays a key role in completing service orders such as delivering notices, finding meters, reading meters, and other tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional day-to-day flexibility.

Salary Transparency: $17/hour.
Location: Must live within 20 miles of Lawrenceville.

• Meter maintenance: remove inactive meters, locate curb valves, discontinue services, and conduct safety inspections including gas leak detection or theft investigations.
• Complete assigned duties in the required time frame for cycle readings and assign sequence numbers to new services.
• Rearrange meter-reading routes as necessary.
• Read meters daily and/or on a special basis, typically on a customer's premises for service bills.
• Evaluate unsafe conditions, possibly cleaning out meter boxes.
• Use electric, gas, and water meter-reading devices and printed materials such as service orders, maps, manuals, and computer printouts.
• Walk and stand extensively during the workday, covering long distances (up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold).
• Exert physical force moving objects routinely up to 10 lbs, occasionally up to 50 lbs.
• Communicate with customers: refer complaints to appropriate authorities, provide general information about meter services, and use telephones, tablets, or computers to communicate.
• Other duties as assigned.

Must haves:

• Some high school education or higher; must be 18 years of age or older.
• 1 year experience working in outdoor conditions.
• Valid driver's license.

Nice to haves:

• High school diploma or GED.
• 1 year experience in meter reading.

Your

Skills:

• Ability to multi-task and work independently and as a team.
• Exceptional flexibility in daily routines and route scheduling.
• Strong time management skills to finish daily meter maintenance.
• Excellent communication skills and comfort interacting with management and customers.
• Professional manner with unhappy or negative customers.
• Excellent attention to detail to solve problems and find solutions.
• Ability to walk long distances and prepare for weather conditions accordingly.

This role would not be a good fit for individuals who:

• Do not enjoy working independently.
• Do not enjoy working in outdoor conditions.
• Do not enjoy walking long distances.
• Are inflexible or do not enjoy adapting to the current work schedule or routine.
• Do not have adequate planning and time management skills to finish daily work in a timely manner.

• Drug/alcohol testing is required per non-regulatory requirements for employees working with water, electric or meters.
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.

• Group health plans, including medical/prescription, dental, vision, and other coverage options.
• Company-paid group life insurance, accidental death & dismemberment insurance, short and long term disability.
• Flexible Spending Accounts or Health Saving Account with company match.
• Company-paid Employee Assistance Program (EAP) for all employees and eligible family members.
• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) retirement plan with company match.
• Paid vacation, paid holidays, paid wedding day, Veterans Day paid time off for veterans, and paid sick time (New York based positions only).
• Perks/
  
  Allowances:
  
  company vehicle (for all driver-based positions), gas card for company vehicle (if applicable), company-provided cell phone or mobile allowance (if applicable), boot allowance from approved vendors, daily per diem for travel-based…