Installation Engineer - Linear Accelerators - N​/NE - Field

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We value diversity and individuality and support professional and personal growth within a global environment that fosters innovative thinking and collaboration.

• Provide highly visible customer support through on-site installation of linear accelerators and imaging systems, and oversee diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects; interpret customers’ needs and facilitate resolution.
• Support field activities including system hardware/software, PCs, and networking/wireless networking installs and upgrades; support a wide range of company products to ensure customer equipment operates properly.
• Demonstrate to customers equipment operation and specifications according to Customer Acceptance Procedure (CAP).
• Advise customers on spare parts orders or service requests to ensure customers can operate their VMS equipment safely and effectively.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed installation and upgrade records into company information systems to ensure up-to-date customer installation information is available to other functions.
• Maintain professionalism and safety in accordance with guidelines and customer regulations to perform activities under safe conditions.
• Perform parts inventory and ordering for installations, including replenishing spare parts kits and handling shipments per procedure.
• Maintain technical documentation regarding operating characteristics and development of products to improve installation efficiency.
• Complete installation documentation and data-tracking requirements; provide timely reports (FSRs, time sheets, expense reports) as needed.
• Use prescribed problem-resolution escalation procedures and request technical assistance as necessary.

• High School Diploma or equivalent with 2–4 years related experience, or Associates/Bachelor’s degree in a related program preferred.
• Knowledge of electronic and electro-mechanical engineering, RF energy devices, and electronic cooling systems.
• Proficient in using test equipment for verification and calibration of electronic equipment.
• Basic networking skills to integrate the machine onto the customer server.
• Knowledge of PC-based systems and customer-focused attitude.
• Articulate interpersonal communication skills; fluency in English (written and spoken).
• Location:
  
  Close to an airport and within reasonable commuting distance.

• Experience with RF energy devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Reside within 1 hour of a major U.S. airport in the Zone Location.

Ability to travel for 10 days followed by 4 days off throughout the year. Overtime and shift differential provided.

Company vehicle provided (can be used for personal use) – governed by Fleet Safety Policy. A valid driver’s license and compliance with state/local laws are required. Salary range: $50,210–$70,000 plus overtime, differential, bonus, PTO, holidays, 401(k) match, medical/dental/vision, tuition reimbursement, and more.

Vendor credentialing requirements may apply to access client sites and must be maintained during employment; requirements vary by client and may…