Shop Service Technician II - Heavy Equipment

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Wears proper personal protective equipment.

Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.

Maintains necessary set of tools required for job performance to diagnose, disassemble, and assemble components to manufacturer’s specifications.

Diagnoses and performs designated repairs on customer or company owned equipment, including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance, and repairs.

Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.

Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.

Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.

Approaches work in a positive manner and maintains conduct that is supportive of the work team. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.

Performs other duties as assigned.

Safety – fully supports, encourages, and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills – demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job‑specific knowledge, skills, and ability required to resolve job‑related challenges in the workplace.

Communication – uses active listening skills, conveys information with the appropriate medium that is clear and easily understood, and uses feedback to verify effective and accurate communication has occurred.

Information Gathering – checks all appropriate sources in identifying the information needed for analysis and decision making, and uses skillful methods to obtain high‑quality relevant information.

Takes Initiative – takes appropriate action to resolve issues without requiring direction, seeks out others involved in a situation to learn their perspectives, and makes difficult decisions in a timely manner.

Results Oriented – has a strong sense of urgency and commitment to achieve desired results, remains focused, and identifies and utilizes the most efficient methods to achieve tasks on time despite unforeseen events.

Fiscal Accountability – follows all fiscal regulations, standards, and control procedures when committing fiscal resources or processing financial transactions, and monitors budget usage to ensure critical costs are covered.

Adaptability – adapts to changing business needs, conditions, and work responsibilities, recovering quickly from setbacks and finding alternative ways to reach goals.

Credibility – demonstrates concern to be responsible, reliable, and trustworthy, maintains commitments, respects confidentiality, and follows instructions, policies, and procedures.

Personal Development – takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job‑related areas.

Formal Education – high school diploma or GED.

Experience – 3‑4 years.

Required / Credentials – completed all required training curriculum to be designated a Tech II; easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Not Required But Highly Desired Criteria – proficient in the use of a computer, Microsoft Office products, and relevant dealer software programs.

• NA – Not Applicable
• O – Occasionally (up to 3 hours/day)
• F – Frequently (3‑6 hours/day)
• C – Constantly (6‑8 hours/day)
• F Climbing
• O Balancing
• O…