Field Service Tech , Garden or Dodge

Company Overview

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery.

If the idea of speaking to customers and addressing their Lottery machine service break‑fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Our focus is on customer service training, lottery equipment maintenance, and providing competitive compensation, vehicle, safety benefits, and health, dental and vision benefits.

You’ll spend your days caring for customer needs, resolving equipment and communication concerns, performing new installations and preventative maintenance, and recommending services to keep customers selling lottery tickets. You’ll be part of a customer‑service‑focused team that meets weekly service goals.

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products to customer needs
• Build and maintain strong, long‑lasting customer relationships
• Solve your customers’ challenges the first time, owning it

• Competitive salary plus company‑matched 401(k) plan
• Fast‑paced, fun, flexible and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day‑care
• Convenient direct deposit for paychecks
• 12 paid holidays + 17 paid time off (PTO) days annually, 40‑hour carryover
• Company‑paid life and disability insurance
• Paid training, education reimbursement and continued education
• Company‑paid uniforms and shoes
• Company vehicle (position specific)

Education: High school diploma or equivalency.

Requirements:

• Understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal and written communication skills, with proven technical and customer satisfaction skills
• Prompt response to customer/management requests and feedback
• Self‑starter with motivation and ability
• Strong organization and time‑management skills to handle multiple responsibilities efficiently
• Strong judgment and problem‑solving skills to determine cost effective repair/resolution and minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service issues
• Ability to lift, install and move large self‑service equipment (occasionally lift/move up to 50 pounds)
• Occasional ladder climbing
• Pass background check and a clean driving record (no more than three speeding tickets in the last five years)

The physical demands include sitting, standing, walking, bending, using hands, operating a computer, and specific vision abilities. Employees must frequently lift/move up to 10 pounds and occasionally up to 50 pounds. Field, production or warehouse positions require approved personal protective equipment.

Scientific Games, LLC and its affiliates are engaged in highly regulated gaming and lottery businesses. Employees may be required to obtain gaming or other licenses, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. A background check is required as a condition to hiring and continuing employment.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights, please  for EEOC Poster.