Technician, Customer Facing

**** Discounted services:
**** We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
**** Total Rewards:
**** Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
**** Summary
* *** Under limited supervision, perform cable television installations, disconnects and services changes for residential and business customers.
Pulls cables, such as coaxial, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors.
Installs modular connectors for data and telephone users.
Terminates RF signals.
Uses cable testing equipment to troubleshoot problems.
Documentation of RF signals at different levels.
Provides new users with cable and modular connections, and relocates cable connections for existing users.
Reads technical manuals and brochures to determine equipment which meets establishment requirements.
Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
Oversees or assists in installation of communications hardware.
Performs preventative maintenance and minor equipment repairs.

**** Supervisory Responsibilities
**** This job has no supervisory responsibilities.

**** Competencies
* * To perform the job successfully, an individual should demonstrate the following competencies:
Integrity
- ** Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers; gives proper credit to others; handles all situations.

** Initiative**- Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.

** Planning, prioritizing, and goal setting
- ** Able to prepare for emerging customers needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.

** Communication
- ** Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.

** Self-Development and Continuous Learning
- ** Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.

** Customer Focus
- ** Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; priorities customer needs; makes customers and their needs a primary focus of actions.

** Attention to Detail
- ** Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.

**** Qualifications
* *** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.
****** Education and/or Experience
**** High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

**** Language Skills
**** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information…