Service Supervisor

Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Polo Club residential apartment community in Lexington, KY. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies, and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service.

You will report to our Community Manager.

• Full-Time
• Pay: $29.00 - $35.00 per hour
• Additional earning potential through position‑specific performance incentives

Providing an Exceptional Resident Experience

• Take pride in the property's overall appearance by regularly walking the grounds to ensure top‑notch curb appeal, while delivering outstanding customer service with a courteous, professional approach in every interaction.
• A team player with a “no task is too small” mindset! Willing to roll up your sleeves and do whatever it takes to keep the community looking great and residents happy, even when the work isn't glamorous.

• Diagnose and repair a wide range of maintenance needs including HVAC, electrical, plumbing, appliances, carpentry, flooring, and more to keep our community running smoothly and making residents comfortable.

• Maintain the overall appearance and safety of the property by performing grounds upkeep, pressure washing, painting, trash removal, and stepping in for additional needs like unit touch‑ups and snow removal (in applicable states).
• Our communities run on smart technology—you'll use software and mobile apps daily to manage, track, and complete work orders and keep everything running efficiently.

• Be the driving force behind a thriving community by building strong vendor partnerships, keeping budgets in check, and empowering your team with the support and training they need to succeed.
• Drive and participate in a sense of ownership of the physical and financial success of the community.

• Brings 2+ years of experience in a multifamily maintenance supervisory role with strong knowledge across HVAC, plumbing, pools, carpentry, drywall, building exteriors, and appliances. EPA and CPO certifications required.
• Flexible and reliable with a willingness to work overtime, on‑call shifts, and non‑traditional schedules including weekends and holidays when the community needs you.
• Physically capable of meeting the demands of the role—bending, lifting up to 100 lbs independently (up to 250 lbs with assistance), and comfortable using technology like computers, tablets, and phones to stay connected and get the job done.

Our award‑winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth:
  You'll have the tools, training, and opportunities for a meaningful career with long‑term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness:
  Your well‑being matters. We provide comprehensive mental health support including but not limited to 8‑free counseling sessions per year and access to additional wellness resources.
• Balance:
  We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company‑paid half‑days during designated months.
• Community & Connection:
  Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
• Culture of Belonging:
  The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable…