Shop Foreman

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

General Job Description

This position will be responsible for day-to-day operation of the department as dictated by industry standards and Company procedures and policies with the goal to provide superior customer service.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Determine repair need by road test or triage process.
• Provide direction and assistance in problem resolution and repairs to service shop personnel.
• Assist mechanics in developing their skills with support of the Service Manager.
• Ensure Service shop meets all mandated safety requirements and company policies and procedures.
• Oversee written and physical inspection findings of mechanic and ensure thoroughness of repairs.
• Ensure quality work is completed prior to estimated repair completion time as discussed with customer. Verify feedback from mechanic after completion to ensure that customer complaint has been addressed.
• Ensure vehicles are properly secured and quality checks completed prior to release of vehicle.
• Monitor workplace to ensure a safe working environment.
• Attend and lead morning shop meeting, assist with opening and closing shop, and delegate work to shop employees.
• Monitor mechanics’ daily productivity reports
• Familiar with the warranty procedures and adhere to the warranty systems established by the company.
• See that the buildings, grounds and work areas are kept clean and neatly arranged. See that all company tools and equipment are properly maintained.

• 18 years of age.
• 1 year of heavy-duty truck experience, 2 years' diesel training.
• Minimum tool requirements (see below).

Desired Job Qualifications

• High school graduate, GED, or 1 year of work experience.
• Valid Commercial Driver’s License and a qualified MVR abstract.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization and communication skills.
• Dependable team player with a positive attitude.

Mental Capability Requirements

• Comprehension:Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization:Ability to organize and prioritize work schedules of others on short-term basis.
• Reasoning & Decision Making:Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit.
• Communication:Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics:Ability to compute, analyze, and interpret numerical data for reporting purposes.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,…