Manager, Maintenance and IT Support Fulfillment Center

Job Summary

Responsible for directing and overseeing the activities of all Maintenance and Local IT team members in the Micro Fulfillment Center. Responsible for developing and implementing Preventive, Predictive, and Reliability Centered Maintenance Programs, risk‑based inspection philosophies, and maintenance work processes to improve facility equipment reliability. Develops maintenance programs and work schedules to maximize equipment reliability and minimize equipment downtime. Responsible for managing the maintenance and repair of all facility equipment and machinery, buildings, conveyance, and power distribution equipment in the Micro Fulfillment Center.

Manages spare parts inventory. Manages a team responsible for installation, upgrades, troubleshooting and repair of hardware or software. Works with vendor partners on scheduling facility services. Partners with automation vendor on‑site and remotely for maintenance of automation system.

• Oversees the maintenance and repair function of all MFC material handling equipment, machinery, electrical and power systems, control systems, conveyance and building systems to assure uninterrupted service.
• Develops maintenance programs (Preventive, Predictive, and Reliability Centered Maintenance Programs, risk‑based inspection philosophies, and maintenance work processes to improve facility equipment reliability) and work schedules to maximize equipment reliability and minimize equipment downtime.
• Fiscal responsibilities include capital budget needs for equipment replacement and technology improvements; maintenance services from outside sources, obtaining competitive bids, and making recommendations for contracts; ensuring all activities operate within the designated budget and planning, recommending, and directing the department's annual payroll and expense budget.
• Directs the Maintenance and Local IT team, on‑floor troubleshooting, developing proactive maintenance objectives, and directing the Maintenance team pertaining to the various material handling systems and equipment systems.
• Develops and mentors staff through onboarding, open communication, training and development opportunities, and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
• Facilitates technical training for Maintenance Department personnel on technical competency maintenance skills, including but not limited to troubleshooting techniques, PLC logic, HVAC systems, and complex mechanical, electrical, pneumatic and hydraulic systems; develops and manages equipment reliability, spare parts control, and operational availability.
• Facilitates Facilities Root Cause Analysis (RCA) process for any major equipment failures.
• Manages a team responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop PCs, printers, PC hardware and networks, LAN and RF devices.
• Manages the inventory orders and maintenance for IT and Maintenance equipment/commodities; orders inventory as needed.

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor’s degree and at least 2 years of experience in a maintenance or IT role OR High School/GED and at least 5 years of experience in a maintenance or IT role.
• At least 6 months experience with hand and power tools (such as drills, fasteners and saws) in a facilities, United States Armed Forces, distribution and/or manufacturing environment.
• Experience with maximizing equipment reliability and minimizing equipment downtime.
• Experience with analyzing and reporting data in order to identify issues, trends, or…