RMA Specialist

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider delivering high‑speed Internet and voice services to residential, business, K‑12, and government customers across multiple states. Our commitment extends beyond cost‑effective solutions to delivering an unmatched overall customer experience.

Responsible for testing returned equipment (RMA), managing the return process, tracking company assets, and maintaining accurate records.

• Equipment Testing and RMA Processing:
  Test returned equipment, conduct electrical testing, diagnose issues, document findings, coordinate with vendors and customers, and ensure timely processing of defective or repaired equipment.
• Asset Tracking and Management:
  Maintain accurate inventory records, track movement of equipment across sites, ensure proper tagging and documentation, and conduct periodic audits.
• Documentation and Reporting:
  Compile detailed reports for tested equipment, upload documentation, maintain records of asset inventory—including transfers and disposals—and prepare reports for management using Excel.
• Coordination and Communication:
  Collaborate with team members and leadership, communicate effectively with vendors, customers, and internal departments, and provide regular updates on asset status and RMA processing.
• Compliance and Safety:
  Adhere to safety and quality‑control requirements, follow company policies, and ensure compliance with all relevant regulations and standards.

• Strong Excel skills for data tracking and reporting.
• Ability to lift or pull heavy equipment (up to 50lbs).
• Strong organizational and record‑keeping skills.
• Effective oral and written communication skills.
• Team‑oriented mentality and safety consciousness.

• High school diploma or GED equivalent (required).
• Experience in equipment testing, electrical testing, asset tracking, or related fields.
• Familiarity with RMA processes and inventory management systems.

Stationary position for extended periods; frequent movement and handling of objects weighing 50pounds or more; use of hand and power tools; occasional indoor and outdoor work; 10‑15% travel; full‑time Monday‑through‑Friday with occasional weekends and overtime.

• Full‑time work with overtime available.
• Employer‑paid medical, dental, and vision.
• 401K with company match.
• Training provided.
• Career advancement opportunities.
• Paid time off and holidays.
• Voluntary life insurance.
• Referral bonus program.

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to an alcohol‑ and drug‑free workplace.