RMA Specialist

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory, other duties as assigned.

Test returned equipment, including electrical testing, to diagnose issues and verify functionality. Document and report findings for each tested item. Coordinate with vendors and customers to manage the RMA process. Ensure timely processing and return of defective or repaired equipment.

Maintain accurate inventory records of all company assets. Track the movement and status of equipment across various sites. Ensure proper tagging and documentation of new and existing assets. Conduct periodic audits to verify asset locations and conditions.

Compile and upload detailed reports and documentation for tested equipment. Maintain records of asset inventory, including transfers and disposals. Prepare and submit required paperwork and reports to management using Excel.

Collaborate with team members and leadership to ensure smooth workflow. Communicate effectively with vendors, customers, and internal departments. Provide regular updates on asset status and RMA processing.

Adhere to safety and quality control requirements. Follow company policies and procedures, including those related to vehicle and equipment use. Ensure compliance with all relevant regulations and standards.

Strong Excel skills for data tracking and reporting. Ability to lift/pull heavy equipment. Strong organizational and record-keeping skills. Effective communication skills, both oral and written. Team-oriented mentality and safety consciousness. Must pass a drug screening test and a criminal background check.

High school diploma or GED equivalent required. Experience in equipment testing, electrical testing, asset tracking, or related fields. Familiarity with RMA processes and inventory management systems.

Pre-Deployment Non-Exempt

Work primarily in indoor settings with some outdoor activities. Exposure to varying noise levels and use of PPE as required.

Stationary position for extended periods. Frequent movement and handling of objects weighing 50 pounds or more. Regular use of hand and power tools

Full-Time Monday through Friday Occasional weekends required. Overtime as needed. Irregular hours may be required.

10-15% travel required as needed

In person

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against based on disability.

Nextlink intends to provide a safe work environment that will help protect the safety, health and well being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities. Take a look below at our different career offerings and send us your resume today!

• Full-time work with overtime available
• Employer paid medical, dental, and vision 401K with a match
• Training provided
• Career advancement opportunities
• Paid time off and holidays
• Voluntary life insurance
• Referral bonus program